FREQUENTLY ASKED QUESTIONS (FAQ'S)

What contact details should I use to communicate with your team?

You can easily reach us by sending an email to vibexcess@gmail.com or by giving us a call at +92 03289424072 for any inquiries or assistance needed.

What is the duration of your return policy?

  • Our return policy extends for a period of 7 days from the date of purchase, ensuring customers have ample time to evaluate their purchase and initiate returns if necessary.

What are the benefits of offering free shipping to customers?

  • With our commitment to prompt service, orders shipped with our complimentary service typically reach customers within 2 to 4 working days, prioritizing your convenience and satisfaction.

What types of personal information do you collect, and how do you use it?

  • Contact information (name, email address, shipping address, phone number).
  • Payment information (credit card details, billing address) processed securely through our payment gateway.
  • Order history and preferences.
  • Communications and feedback you provide to us.